Contact Us
This page tells you how to reach the editorial team behind Non Gamstop Bets, what we can realistically help with, and where to go instead when your question is really for a bookmaker or a support service. We cover betting sites not on Gamstop for UK readers aged 18 or over, and most of the messages we get fall into a handful of predictable categories — so it is worth knowing which one yours belongs to before you write.
Email us
The quickest route is email: [email protected]. We read everything that arrives. Aim to include the bookmaker name, the page you were reading, and a short description of what happened or what you want to know. Screenshots of terms, emails or transaction records help far more than a general description.
We are a small editorial operation rather than a call centre, so we do not publish a phone line or run a live chat. Written enquiries get a written answer, usually within a couple of working days. Complex corrections that need re-checking a bookmaker's terms can take longer.
What we can help with — and what we can't
| We can help | We can't help |
|---|---|
| Correcting an out-of-date bonus, term or rating on our pages | Recovering a locked or closed betting account |
| Explaining how a listed welcome offer's conditions work in plain English | Releasing a withdrawal or overturning a voided bet |
| Reader reports about a bookmaker we list | Acting as an arbitrator between you and an operator |
| Questions about how we research and rank sites | Giving tips, predictions or advice on what to stake |
| Press, partnership and advertising enquiries | Reversing or cancelling a Gamstop registration |
If your issue is with an operator directly, contact its own support team first and keep a written record. If it is about your self-exclusion status, that sits with Gamstop and the account provider, not with us. Our responsible gambling page sets out the support options available in the UK if betting has stopped being something you enjoy.
Our commercial relationships, stated plainly
Some links on this site are commercial. If you open an account through one, Non Gamstop Bets may earn a commission at no extra cost to you. That arrangement pays for the research; it does not buy a position, a rating or a favourable write-up. If you believe a listing reads like an advert rather than an assessment, say so in an email — that is exactly the kind of message we want.
Reporting an offer that has changed
Free-bet and deposit-match offers move constantly, and offshore bookmakers rarely announce changes. Reader corrections are the fastest way we find out. Below are the headline offers we currently list for the three highest-rated sites, with the kind of detail we need if one of them no longer matches what you see.
Tenobet
Our top-rated listing, carrying an editorial score of 10.0, largely because its sports welcome package is the most substantial of the bookmakers we cover for readers outside the Gamstop scheme. The advertised offer is a 300% sports package up to €3,000. The material catch is the size itself: a match that large is attached to wagering conditions, minimum odds and a claim window, and the qualifying deposit is what you risk to unlock it. Euro-denominated offers also mean a UK reader depositing in GBP may see a conversion applied. Tell us the date, the country you were browsing from and the terms page you saw if the percentage or cap has shifted.
smash
Rated 9.9 and listed for the sheer ceiling on its offer — 250% up to €5,000 — which is the highest cap among the sites we cover. That ceiling is theoretical for most people: reaching it requires a deposit far beyond what a typical punter puts down, so the realistic value sits well below the headline. Judge it on the percentage and the rollover, not the maximum. Report changes to either.
Betninja
Also rated 9.9, and included because its welcome package spans both sides of the house: €1,000 plus 100 free spins. That makes it the natural pick if you want a sportsbook and a casino behind one balance. The flip side is that mixed offers usually carry separate conditions for each component, and free spins often clear on different terms to sports credit, so the package is more fiddly to work through than a straight sports match. If the spin count or the cash element has moved, let us know which part changed.
Others we track
We also monitor CoinPoker (150% up to $2,000), WinnerIsland (up to 55% on accas with Multiboost), Gambiva (300% up to €3,500), Gamble Gorilla (100% up to £100 on a £20 deposit), BetBluff (100% up to £150), Rolletto (150% up to €1,500 plus 200 free bets) and 7abet (300% up to £200). All welcome offers are for new customers aged 18 or over and carry wagering requirements, minimum odds and time limits — check the operator's terms before depositing.
How we research and rank, if you want to question it
Readers who write in about placement usually want to know the method. We do not gamble, deposit or place bets to produce these pages. Ratings come from documented research: published bonus terms and their wagering conditions, the breadth of sports markets, in-play and cash-out functionality, banking options and stated processing times, licensing details as published by the operator, and the clarity of its customer-facing rules. Commission never moves a site up the list. When a factor cannot be verified from published sources, we leave it out rather than estimate it.
If you think a score is wrong, the most useful email states which criterion you disagree with and why.
Money questions we get asked
Deposit and withdrawal queries are the single most common thing in our inbox, so here is the shape of it before you write. Taking part costs whatever you deposit — there is no fee for using this site, and no offer here is free in the sense of costing you nothing, since every welcome bonus listed requires a qualifying deposit or stake.
- Cards. Debit cards are the default for UK bettors. Deposits are normally instant; withdrawals back to card take longer and depend on the operator's processing queue.
- E-wallets. Widely supported offshore and usually the fastest route out. Many bookmakers exclude e-wallet deposits from bonus eligibility — check that before claiming.
- Bank transfer. Slower both ways, but often the option with the highest limits.
- Cryptocurrency. Common on sites outside the UK scheme, including CoinPoker. Settlement is quick, but the value you hold moves with the market.
Minimum deposits, withdrawal caps and any fees are set by each bookmaker, not by us, and they change. We cannot chase a pending payment on your behalf. What we can do is correct our page if the published timings or methods we list are no longer accurate.
What our coverage includes
So you know whether your question is in scope: we write about sportsbooks first — football, horse racing, tennis, cricket, darts, snooker, NFL, basketball and the usual outright and specials markets — alongside the features that decide how a bet feels to place, such as bet builders, cash out, accumulator boosts and live in-play markets. Several of the operators on this site run adjacent products beside the sportsbook: slots and live-dealer casino tables, poker in CoinPoker's case, and virtual or e-sports markets elsewhere. Those sit under different terms and different bonus rules to the sports side, and we treat them separately. Our non-Gamstop casino coverage handles that half in detail.
Eligibility and the legal position
Everything on this site is for adults aged 18 and over. The bookmakers we cover hold licences issued outside the United Kingdom rather than by the UK Gambling Commission, which means UKGC consumer protections — including the Gamstop scheme itself and UK dispute-resolution routes — do not apply to them. Your protections are whatever the operator's own licensing jurisdiction provides, so it is worth reading the licence details and complaints procedure published in a site's footer before you register.
Practical obligations follow from that. Expect identity and address verification before a first withdrawal, keep your own record of deposits and bonus terms, and be aware that currency conversion may apply where an account is denominated in euros or dollars. Our terms and conditions set out what this site is and is not responsible for, and more about who we are explains the editorial side.
Other reasons to write
- Corrections. Wrong figure, dead link, stale offer — tell us and we will check it.
- Reader experience. Good or bad, with a bookmaker we list. We do not publish personal details.
- New sites. If you have come across a non-Gamstop bookmaker we do not cover, send the name and we will look at it. Being suggested is not a route onto the list.
- Commercial. Advertising, affiliate and media enquiries to the same address, with the company name in the subject line.
- Removal or privacy requests. Mark the subject clearly so it is handled promptly.
Before you hit send
One email with the detail in it beats three follow-ups. Include the bookmaker, the page, the date and what you expected to see versus what you found. If your message is really a support ticket for an operator, send it there first and come to us only if our page contained the error that misled you. Either way, we would rather hear from you than have a page sit wrong: [email protected].